IT Support  Contracts

Computer and communications systems are crucial business assets. Downtime can be very expensive, and loss of data can be terminal. That’s why it’s important to make sure your IT systems are running smoothly and safely. And if things go wrong, you need them fixed quickly and effectively so that the impact on your business is kept to a minimum. We provide simple contracts tailored to your requirements, covering all aspects of your IT system from desktop systems and servers to laptops smartphones and tablets.

Working closely with your business our engineers offer a level of service normally found only with in-house support. Using remote desktop software our team can monitor your mission critical systems and provide proactive support. Day to day user queries are often solved within minutes using our remote service, helping to maximise your business productivity.

Beyond this we offer additional services including consultancy and development, within the scope of our service contracts we can provide assistance and advice covering all aspects of your systems and services along with providing solutions to your on-going business needs.

Our service contracts are available on a pay-as-you-go no fix no fee basis or a fixed monthly charge with unlimited call outs.

We offer support for Microsoft products and services including Windows 8, Apple products including iPhone and iPad, Linux, Ubuntu, networking equipment including Cisco, D-Link, Netgear, Draytek and HP. Our professional experienced support service is based in Bristol, we do not have call centres we have trained engineers only. We do not have hold queues or automatic telephone systems.

‘Unlimited Support’ – Fixed Monthly Support Service charges

Server Support R2600.00 per month.
PC Support R400.00 per month.
Laptop Support R500.00 per month.
Router/Firewall Support R600.00 per month.
Printer Support R320.00 per month per device.
Network Equipment including wifi access points, IP Phones, Smartphones R90.00 per month per device.

‘Pay as you go’ – No Fix No Fee – Support Service charges

Remote Support R350.00 per hour, minimum 30 mins.
On-Site IT Support R450.00 per hour, minimum 1 hour, then 30 min intervals.
Out of Hours On-Site Support R550.00 per hour, minimum 1 hour.
Out of Hours Remote Support R450.00 per hour, minimum 1 hour.
For further information, please contact our team, we will be happy to help.


Support tailored to your needs

Discover the benefits of fully managed IT support. We will take care of everything.

Unlimited telephone and remote support
Guaranteed response times
Monitoring of all servers and PCs
Daily backup checks
Proactive and automated fault resolution
Unlimited on-site support to resolve major problems
24×7 emergency support
Licenced ESET NOD32 Antivirus

Network Administration

Security patching every month
All network administration.

Management

Regular review meetings
Real-time access to all support tickets, projects, invoices etc via the our client portal.
Monthly reporting

Options

Scheduled on-site engineer visits
Annual review and test restore from your backups

Maintenance & SLA Quote Request

Pleas complete the below form and one of our agents will be in touch to schedule a site visit, and go through your requirements and options.

Your Name (required)

Email Address(required)

Company Name(required)

Contact Number (required)

Device Quantities

Number of users Desktops

Number of Laptops

Number of Servers

Number of Network Printers

Number of Switches

Number of Routers

Number of Smartphones

Other

Brief Description of your current concerns with your systems/network this will allow us to provide a detailed quote